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Client Charter

We Pledge To Provide Excellent Service To Our Clients Through These Commitments:

No.

Activities

Days

1.

Producing Film Permits For Imported Films For The Purpose Of Discharge From Custody Of Customs.

1 Working Day*

2.

Censoring And Producing The Results For The Censorship Of Cinematography Film.

5 Working Days*

3.

Producing The Result Of The Censorship Of Advertisement Film.

5 Working Days*

4.

Producing The Result Of The Censorship Of Trailer Film.

5 Working Days*

5.

Censoring And Producing The Result Of Censorship Of Video Tape, Diskette, Laser Disc, Compact Disk, Hard Disk And Other Record Forms.

10 Working Days *

6.

Censoring And Producing The Result Of Film Publicity Material.

2 Working Days *

7.

Censoring And Producing The Result Of Tape Publicity Material.

5 Working Days *

8.

Producing The Censorship Certificate For Cinematography Film (Certificate A) For The Result Of 'Lulus Bersih'.

1 Working Day **

9.

Producing The Censorship Certificate For Tape Film (Certificate A) For The Result Of Lulus Bersih.

1 Working Day**

10.

Producing The Censorship Certificate For Film (Certificate A) For The Result Of 'Lulus Dengan Potongan'.

1 Working Day***

11.

Producing The Film Censorship Duplicates Certificate (Certificate B).

3 Working Days*

12.

Disclosure Of The Decision Of The Film Censorship Appeal Committee.

10 Working Days ****

13.

Disclosure Of The Result Of Application For Company Registration For Film Censorship Certificate.

5 Working Days *

14.

Refunding Of Overpaid Fees.

20 Working Days *

15.

Producing Written Answers For Inquiries Through Post.

3 Working Days ****

16.

Responding To Complaints.

3 Working Days ****

Notes:

*            From The Date Of Acceptance Of Completed Application.

**          From The Date Of Letter Of Agreement.

***        From The Date Of Letter Of Agreement For Excision And Additional Payments From Applicant.

****      From The Date Of Acceptance Of Letter.

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