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Service Information

  • CORPORATE AFFAIRS SECTION
  1. Serving as the focal point of the ministry/departments/agencies in the delivery and dissemination of information at ministerial, national and global levels

  2. Planning, co-ordinating and implementing communication programmes/promotion/publicity programmes of the ministry/departments/agencies

  3. Planning and implementing corporate image enhancing activities of the ministry/departments/agencies

  4. Planning and managing the publication of the annual report, bulletin, corporate video, brochures as well as other forms of publications for the purpose of promoting the ministry

  5. Preparing drafts of speeches of the minister/deputy minister/secretary-general on policies of the ministry

  • PUBLIC RELATIONS SECTION
  1. Providing clarification on the policies of the ministry/departments/agencies

  2. Planning, co-ordinating and implementing public relations programmes at ministerial/departmental/agency level

  3. Providing advisory service on programmes of the ministry/departments/agencies

  4. Managing and handling briefings on the functions and roles of the ministry/departments/agencies

  5. Co-ordinating official visits to the ministry

  6. Preparing drafts of speeches of the minister/deputy minister/secretary-general for community programmes

  • MEDIA AND PROMOTION SECTION
  1. Planning, co-ordinating and implementing media programmes

  2. Managing and handling relations with the media

  3. Providing advisory service on programmes of the ministry/departments/agencies, notes to the editor, press statements to the media

  4. Managing and handling briefings on the functions and roles of the ministry/departments/agencies

  5. Managing and handling the iMOHA portal

  6. Preparing material/information (content) for ministrys portal and website

  • COMPLAINT AND CUSTOMER SERVICE SECTION
  1. Managing, co-ordinating and monitoring all complaints received

  2. Preparing and co-ordinating responses to complaints and recommending the action to be taken

  3. Monitoring and supervising the effectiveness of complaint systems (iSPAAA and iADUAN)

  4. Planning, co-ordinating and implementing internal and external customer satisfaction studies

  5. Planning, managing, implementing and monitoring all matters relating to clients

  6. Managing the ministrys customer service officers

  7. Providing advice to the ministry/departments/agencies on services that need to be provided to their clients

  • ADMINISTRATION SECTION
  1. Planning, co-ordinating and monitoring the financial management affairs of the division

  2. Preparing the annual budget of the division

  3. Co-ordinating and monitoring the implementation of the 5S practices and MS ISO 9001:2008 of the division

  4. Planning and co-ordinating staff training

  5. Planning, co-ordinating and monitoring the preparation of annual work target and annual performance evaluation report of officers

  6. Managing and co-ordinating audits on the division

  7. Managing the assets of the division

  8. Co-ordinating the divisions Duty Officer System

  9. Managing the staff leave management record and the Biometric Attendance System record of the division

  10. Managing the File Management System of the division

  11. Managing the security protection matters of the division

 

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